First National Bank of Omaha said Tuesday it plans to add about 30 call center jobs in the metro Omaha area after deciding to close a location in Colorado.
The Omaha-based bank, the largest headquartered in Nebraska, plans to not renew the lease on its customer-service call center building in Loveland, Colo., spokesman Kevin Langin said. That center employs about 52 people, he said, and will close on March 1.
Employees there were notified of the plan in January and have been offered other jobs within the company, or the opportunity to move and work in the First National call centers in either Omaha or Yankton, S.D., Langin said.
About 15 of the 52 have taken new positions in Colorado, Langin said, and few are expected to move. All told, it will mean about 30 new positions for Omaha, and 15 for Yankton. First National also operates a call center in Bloomfield, Neb., which is about 170 miles northwest of Omaha.
The call center employees answer questions customers have about their accounts and provide activity alerts on suspicious or otherwise flagged transactions, Langin said.
First National, flagship of the largest privately held bank holding company in the country, uses 100 percent company-employed telephone representatives to answer customer account and credit-card telephone service calls.
“We have about 450 people in customer care,” Langin said. “We have always felt very strongly that it should be an in-house function.”
Langin said the decision to move the jobs came after the Loveland building's lease came up for renewal and was reassessed by company planners.
All of the company's Omaha reps work from the First National Tower at 16th and Dodge.
First National has 35 branches in Omaha and 105 overall, leading the metro area in deposit market share with 28 percent.